FAQ

A few things you might want to know

Find answers about personalisation, prints, digital downloads and delivery. Still need help? support@11section.com. We reply within 48 hours.

Posters and personalisation

We create football shirt posters inspired by clubs and national teams. Choose a player’s name and number or personalise an available design with your own. Posters are available as digital downloads, printed posters and framed posters.

Choose Your name on the product page to enter a name of up to 13 letters and a number from 0 to 99. Accents and special characters are supported. Please check your spelling and number before placing your order.

Choose Your name and enter that player’s name and number yourself. This option personalises the shirt design you have selected; it does not create a different shirt or club design.

Our printed posters are available in A4 (21 × 29.7 cm), 30 × 40 cm and 50 × 70 cm. Digital orders include files for all three print sizes.

We print on 200 gsm (80 lb) semi-gloss paper, approximately 0.22 mm thick. The finish enhances colours with a subtle shine. The paper is FSC-certified or carries equivalent certification.

Only if you select a framed option. Choose black, white or wood. Framed posters arrive already mounted, with hanging hardware included. Unframed prints and digital downloads do not include a frame.

No. Our designs are created independently by 11section. We are not affiliated with or endorsed by any football club or player.

Previews and order changes

Yes, if you choose Your Name, whether you order a digital download or a physical poster. We email digital previews within 12–24 calendar hours and physical previews within 24–48 calendar hours of order confirmation.

The preview is mainly a chance to check for errors. You have 24 hours from the email being sent to flag an issue. You may approve it sooner, but you do not need to reply if everything is correct: after 24 hours without a response, we proceed with that design.

For Player orders, you can view the design in the store. We do not send an additional preview for approval.

Tell us within the 24-hour review window. We pause production or final digital delivery and send a corrected preview. Each revised preview starts a fresh 24-hour window. You can approve it sooner, or we will proceed after that window ends without a response.

For digital orders, the final files are then sent within 12–24 calendar hours of approval or expiry of the new review window. A preview check does not limit your rights if we supply a faulty or incorrect product.

For physical Your Name orders, you can request a change or cancellation within 24 hours of your preview email being sent. Email support@11section.com with your order number and request. If you approve the preview early, production starts immediately and the remaining preview cancellation window ends.

Physical Player orders go directly to production and do not have a preview window. Contact us as soon as possible if you need help with one of these orders; changes or cancellation cannot be guaranteed.

Once production starts, we cannot change the artwork or stop printing. This does not affect any applicable statutory cancellation rights.

For a physical Your Name order, contact us during the 24-hour preview window so we can correct it before production. If your poster has already been printed exactly as submitted, a customer-entry error does not qualify for a free reprint or refund. Contact us and we’ll help arrange a corrected print at a reduced cost where possible.

For a digital Your Name order, report errors during the preview window so we can correct the design before final delivery. If you notice a customer-entry error in a delivered digital file, email us: we offer one correction and resend. This service limit does not restrict your statutory rights if a file is faulty or does not match your order.

Digital downloads

You’ll receive high-resolution PDF and JPG files for printing in A4, 30 × 40 cm and 50 × 70 cm. A download link will be sent by email. No physical item is shipped with a digital order.

Player: Your final files arrive within 12–24 calendar hours of order confirmation.

Your Name: Your preview arrives within 12–24 calendar hours. The final files arrive within a further 12–24 calendar hours after you approve it, or after the 24-hour review window ends without a response.

Without an early reply or corrections, the full Your Name process takes 48–72 calendar hours from order confirmation. Corrections add time because each new preview starts a fresh review window. Calendar hours include weekends.

No. Your download links have no expiry date, and downloads are unlimited. Keep the delivery email so you can access your files again.

No. We currently use guest checkout. Your download link is sent to the email address supplied with your order.

Digital files are for personal, non-commercial use, including arranging your own printing. Please do not resell, commercially reproduce or redistribute our digital design files without permission.

You can print it at home or use a local or online print service. Choose the file that matches your intended print size to preserve the layout and proportions.

Check your spam or junk folder first. If the link hasn’t arrived within the stated delivery time, or you can’t access your files, email support@11section.com with your order number. We’ll help you access your download.

Shipping and delivery

We ship worldwide. Shipping costs are calculated at checkout based on your delivery address, poster size and format, including any frame selection. You’ll see the cost before completing payment.

Estimated production and shipping times for both framed and unframed posters are:

Delivery routeEstimated production + shipping
Within the country where your poster is produced2–4 business days
Outside the country where your poster is produced6–8 business days

For Player orders, the estimates above run from order confirmation, with no preview or approval step.

For Your Name orders, the production and shipping estimate begins after preview approval, or after the 24-hour preview window ends if you do not reply. Personalisation adds 48 calendar hours, with the first physical preview sent within 24–48 calendar hours. The 24-hour preview window is separate. Please allow for personalisation, the preview check and production and shipping when planning your order.

These are estimates, not guaranteed delivery dates. Customs processing and local courier delays may affect arrival times.

We work with production partners close to your delivery address whenever possible. The country of production and dispatch therefore depends on your location and the facilities available for your order.

Yes. All physical orders include tracking. We’ll email your shipping confirmation and tracking details once your order has been dispatched.

Check the tracking information first. If your estimated delivery window has passed, email support@11section.com with your order number so we can investigate.

International orders may be subject to import duties, taxes or customs clearance fees. These are payable by the customer and are not included in our shipping charges.

Yes. Enter the recipient’s address as the delivery address at checkout. Gift wrapping, gift messages and special packaging without prices are not currently available.